*Return, Replacement & Refund Policy***
Last Updated: January 2025***Website: Zebravagant **
Thank you for shopping at **Zebravagant **.Your satisfaction is extremely important to us. This Return & Refund Policy explains when and how you can request a return, replacement, or refund for products purchased from our website.By placing an order with us, you agree to the terms mentioned below.—#
**1. Eligibility for Returns**We accept returns under the following conditions:### ✔️ **Damaged Product**If you receive a damaged item, you may request a return or replacement.### ✔️ **Defective Product**If the product is not functioning as intended or has manufacturing defects.### ✔️ **Incorrect Product Received**If the product delivered is different from what you ordered (different design, size, color, or model).### ✔️ **Missing Items**If items are missing from the package (must provide unboxing evidence).—#
**2. Conditions for Returns**To be eligible for a return:* The request must be raised within **48 hours** of delivery.* The product must be **unused**, **undamaged**, and in **original packaging**.* All tags, labels, accessories, and boxes must be returned.* Clear **photos/video proof** must be provided for quality verification.**Without proof of issue, returns cannot be processed.**—# *
*3. Non-Returnable Items**For hygiene and safety reasons, certain categories cannot be returned:* Used or worn apparel* Opened jewellery or accessories* Products damaged due to customer misuse* Items without original packaging* Custom-made, personalized, or modified items* Clearance or sale products (unless damaged/defective)—# *
*4. Replacement Policy**If approved, a replacement will be provided when:* The product has a manufacturing defect* The item arrives damaged* An incorrect product was deliveredReplacements depend on stock availability.If the product is out of stock, we will offer:* A full refund, or* An alternative product of similar value (your choice)—#
**5. Refund Policy**Refunds are issued under the following circumstances:* Approved return due to damage/defect/wrong item* Product unavailable for replacement* Order cancellation before dispatch### **Refund Method**Refunds will be processed to the **original payment method**, including:* UPI* Credit/Debit Card* Net Banking* WalletsProcessing time:* **3–7 business days** after quality inspection* Bank processing may add additional days depending on the payment provider—# *
*6. Return Process**To request a return or replacement:1. Contact us within **48 hours** of delivery2. Share order details (Order ID, Name, Contact)3. Provide photos/videos of the issue4. Wait for our verification (usually within 24–48 hours)5. We arrange a pickup or guide you on the return process6. After inspection, refund/replacement will be processed—#
**7. Order Cancellation**### **Before Dispatch**Orders can be cancelled within **6 hours** of placing the order.Refunds will be processed to the original payment method. **After Dispatch**Orders cannot be cancelled once shipped.You may refuse delivery in case of wrong or damaged products.—#
**8. Courier Delays**We rely on third-party courier partners.Delays caused by weather, traffic, operational issues, or uncontrollable circumstances are **not covered under returns**.—#
**9. Incorrect Address or Delivery Failure**If delivery fails due to:* Wrong address* Incomplete address* Customer unavailable* Incorrect phone numberReshipping charges may apply, and refunds may not be eligible.—# *
*10. Contact Us for Returns**For queries, return requests, or support, contact us at:📧 *support@zebravagant.com)**📞 **+91 9326449424**📍 Kalyan West, Thane, Maharashtra, IndiaOur support team responds quickly and ensures a smooth, worry-free experience.—#
**Our Commitment**At **Zebravagant **, every customer matters.This policy is designed to be fair, transparent, and customer-friendly — while ensuring product safety and business integrity.Thank you for trusting us.